![]() We really hate to cancel tours but unfortunately sometimes we have to. Obviously, in your case, we have failed to do so. Our goal is to provide our customers with a semi private tour experience which is fun and interesting. Please, don't use them.įirst of all we would like to express our apology for the fact we didn't stand to your expectation. Don't use this company who is glad to collect customer's credit card information but conveniently forgets to let them know that the tour is cancelled. The most I can do now is to warn anyone who is reading this review. There was no attempt to apologize or make it up to me in any way. I responded to the company and expressed my frustration and how upset I was. I had no tour with less than 24 hours before I arrived in Naples. They claimed to have e-mailed me, but I promise you there was no such e-mail. I frantically e-mailed the company and heard back saying that there were not enough people to have the tour (16) and so they cancelled it. I had them try 4-5 times with the number being disconnected. I then had to have Celebrity Cruises call them with the provided number. I doubled checked everything, checking spam, etc. I checked my e-mail and shockingly did not see an e-mail from Cruise Excursions Italy. I had limited internet, and the tour was at the end of my long cruise, so was unable to check until the day before the tour. They took my credit card info and told me that they would confirm the tour 10 days before I was schedule on my cruise port tour, in July 2014. I contacted the company and they got back to me promptly. The tour hiked Vesuvius, did Pompeii, included lunch and also went to the brothel. Thank you CEIĪfter much searching, I found what sounded like an amazing tour to Pompeii & Vesuvius. The private tour was pricey, but it was well worth it. I would recommend this tour as a semi-private or private tour. We were picked up on time and dropped off an hour before we were to leave. After lunch we walked around Florence on are own, and at the designated pick up time and place,the driver was waiting for us to take us back to are port. When we were done with the guide she recommend a fabulous place to eat. I like the fact that the pace was slow, even though we needed to see a lot of sites. We hoped in and out of the air conditioned van with cold water waiting. The guide had all are tickets, we skipped the Q lines, which were sooo long The driver drove us right up to the sites. We had requested to go to the Accademia to see the statue of David. They were very accommodating to the request we made to tailor are tour. To make this story short, I ended up contacting the company via email and requesting the private tour. ![]() ![]() A month before are trip, I received an email stating that the numbers were not meant to have this tour, but I could book as a private tour which was more than I wanted to pay, so I canceled the tour altogether and went hunting for a new. I booked this tour as a semi-private tour, Florence and Pisa Highlights. ![]()
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